Shipping & Delivery

 

Presently, online orders may be shipped to the United States and Canada only. For international orders, please call our retail store toll-free at 888-587-6246

Shipping Charges
United States Orders:

Standard Ground: In-stock merchandise will normally arrive in 3-6 business days after the order is received. Orders are shipped via UPS and USPS. 

 Express: KTP will expedite your order to be delivered within 2-3 business days, guaranteed.

  Continental 48 States Alaska & Hawaii KTP
  REGULAR EXPRESS REGULAR EXPRESS Store Pickup
  *EST. DELIVERY TIME (BUSINESS DAYS)  
  3-6 2-3 4-7 3-5  
ORDER VALUE
UP TO $19.99 $5.95 $15.95 $6.95 $16.95 FREE
$20.00 TO $49.99 $6.95 $16.95 $7.95 $18.95 FREE
$50.00 TO $74.99 $7.50 $17.95 $8.95 $20.95 FREE
$75.00 TO $99.99 $8.95/FREE* $18.95 $9.95 $21.95 FREE
$100.00 TO $149.99 $10.95/FREE* $20.95 $11.95 $23.95 FREE
$150.00 TO $199.99 $12.95/FREE* $24.95 $13.95 $25.95 FREE
$200.00 AND OVER $14.95/FREE* $26.95 $15.95 $27.95 FREE


* Free Shipping: Click Here for Details.
 


NOTE: Alaska, Hawaii, and U.S. territories - Please allow 1-2 additional days for delivery.

U.S. possessions - Please allow an extra 5-10 days for delivery.

Business days do not include weekends and holidays.

PO Boxes / APO / FPO addresses will be shipped via U.S. Postal Service - Please allow an extra 5-10 days for delivery.  Tracking is not available on shipments to PO Boxes / APO / FPO addresses.

Shipping dates are valid for in-stock items only.

Additional shipping charges may be required on oversize or heavy items. See Other Shipping Information below.

Canadian Orders:

  Canada Regular
(5-11 business days)
(US$)
Canada Priority
(3-7 business days)
(US$)
KTP
Store Pickup
Order Value (US$)      
UP TO $24.99 $9.75 $19.75 FREE
$25.00 TO $49.99 $10.75 $20.75 FREE
$50.00 TO $75.00 $11.75 $26.75 FREE
$75.01 TO $99.99 $12.75 $27.75 FREE
$100.00 TO $149.99 $13.75 $28.75 FREE
$150.00 TO $199.99 $15.75 $30.75 FREE
$200.00 AND OVER $16.75 $31.75 FREE

 
All order totals and KTP billing information are in U.S. dollars. 

Duties and taxes are pre-paid by KTP and 12% is added to the order to cover these charges. Therefore, you won't have any unexpected charges at time of delivery.

Additional shipping charges may be required on oversize or heavy items. See Other Shipping Information below.


Other Shipping Information:
Shipping restrictions for both U.S. and Canada addresses and information on shipping charges for oversize and heavy items are available for review in each product's description to assist you in your purchasing decision.  In some cases there may be additional shipping charges not identified in the product description.  We will not charge the additional shipping without first informing you.

Kittery Trading Post reserves the right to refuse any order placed or to limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders that use the same billing and/or shipping address.

We reserve the right to limit or prohibit orders that appear, in our sole judgment, fraudulent, shipping to a freight-forwarder or to be placed by dealers, resellers or distributors. If we limit or cancel an order, we will attempt to notify you through the email, billing address or telephone number provided when the order was placed.


KTP Store Pickup:

The Kittery Trading Post retail store is located in Kittery, Maine.

Store hours are 9am to 9pm Monday through Saturday, and 10am to 6pm Sunday.

All KTP Store Pickup orders will be ready for pickup within 24 hours of placing your order. Items being shipped to our store are from our distribution center on our own trucks so they cannot be tracked. We will notify you with 24 hours of placing your order when your items are available for pick-up at the store.

Shipping is always free, even on oversized items.

KTP Store Pickup orders are subject to Maine Sales Tax of 5.5%.

You may pick-up your order at the Customer Service desk. You will need to have a valid photo ID and may be asked to provide the credit card used to place your order. A copy of your order confirmation or order number would be helpful as well.

Out-of-Stock Policies:
When you add an item to your shopping cart, we believe that item is in stock. However, in some cases, the inventory may not be available. If for some reason we cannot fill your entire order, we will contact you directly within 48 hours of the time you place your order. If all of your items are available, we will generally ship them within 48 hours.
 
Freight Delivery:
Items Shipped by Freight. When the item is ready for delivery; the freight company will call you to schedule a delivery time. Please be sure to provide a daytime phone number when you enter the shipping address so the freight company can contact you when the order has arrived. You should obtain the freight company's phone number in case you need to change the delivery time. For most freight items, delivery is "to the curb." The driver is not responsible for carrying the package into your home. Please arrange for help to move it if needed, and please be sure someone is available to sign for the delivery at the scheduled time.

We ask that you always inspect your package for damage before signing for the delivery. If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent the merchandise may be damaged, please refuse delivery and call our Customer Service Department toll-free at 888-439-9036.

Freight Returns:
If you discover a problem after you've accepted delivery, please call our Customer Service Department toll-free at 888-439-9036. We may be able to resolve the problem without requiring you to return the item. You should retain all packing material until you're completely satisfied with the condition and performance of your purchase, since doing so will make it easier to return the item if necessary. If you wish to return the item, please call Customer Service toll-free at 888-439-9036. We will arrange the return shipment with a freight company.
 
Sales Tax:
KTP is required to charge all applicable state sales tax on orders shipped to states where we have a physical presence. Our retail store is located in Kittery, Maine and our distribution center is located in Dover, New Hampshire. All orders shipped to the State of Maine or orders picked up at our Maine store are subject to a 5.5% Maine sales tax.